Refund policy

At Akti Cosmetics, customer satisfaction is our top priority. Every order undergoes strict quality checks to ensure only the best and safest products reach our customers. All our products are sourced directly from trusted manufacturers.

We take great care in packaging and shipping, but in rare cases, unforeseen circumstances may lead to an order arriving in less-than-perfect condition.

No Returns or Refunds

As a policy, we do not offer returns, refunds, or store credits once an order has been placed. However, we do offer exchanges in the case of damaged or incorrect orders.

Exchange Policy

If you receive a product that is:
✔️ Damaged (broken or defective)
✔️ Incorrect (wrong item, missing product, or incorrect billing)

Please contact us within 48 hours of delivery with your order details and clear photos of the product(s). Our customer care team will guide you through the exchange process.

Exchange Conditions

  • The product must be unused, unopened, and in its original packaging with the original invoice.

  • Exchanges are only applicable for orders placed on our official website. We are not responsible for products purchased from third-party sellers.

  • Exchanges will be processed within 7-10 business days once approved by our team.

  • Shipping costs are non-refundable. Customers may need to cover return shipping charges unless the issue is due to an error on our part.

  • Complimentary or promotional items must also be returned if applicable.

  • Combo or kit items cannot be exchanged individually.

If your exchange request meets our policy guidelines, we will replace your product with a similar item or one of equal value. 

📌 Disclaimer: Product colors may vary slightly from what appears on screen due to different display settings.

Thank you for choosing Akti Cosmetics! 💖✨